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Financial Services GuideThis Financial Services Guide (“FSG”) contains important information to help you decide whether our services are appropriate for you. It outlines: Who we are and what services we offer Whether we have any potential conflicts of interest in providing these services to you How you can complain if you feel we have not met our service pledge to you; and Our treatment of your personal records. After reading this Guide, we trust you will agree with us that we are a truly transparent and independent provider of financial product advice that is focused only on the best interests of our clients. Who we are and what services we offerWho are you and what financial advice services are you authorised to provide me?Webfriends Pty Ltd (ABN 11 117 305 629) and trading as “PennyWise™ Investment” is licensed by the Australian Securities and Investment Commission to provide general financial product advice to both wholesale and retail clients for the following products: (i) deposit and payment products limited to: (ii) foreign exchange contracts (iii) debentures, stocks or bonds issued or proposed to be issued by a government (iv) interests in managed investment schemes excluding investor directed portfolio services (v) securities. Our AFSL license number is: 329027 And our contact details are as follows: PennyWise Investment Ph. 02-9526 6719 PennyWise™ is a registered trade mark (# 1214548) of Webfriends Pty Ltd covering the provision of financial product advice, and related products and services. Will you provide me advice that takes into account my personal objectives, financial situation and needs?No. Webfriends Pty Ltd is authorised to only provide general advice and not personal advice. As such we have no knowledge – and claim no knowledge – of your personal objectives, financial situation and needs. Accordingly, all our advice on financial products is provided with a “general advice warning”, namely it is prepared without taking into account our client’s objectives, financial situation and needs. The advice should be considered along with reading of a product disclosure statement on financial products, advice from your personal financial advisor, or other relevant information before any advice is acted on. Can you buy or sell investments on my behalf?No. Webfriends Pty Ltd does not provide a broking service. We provide general financial product advice only. Who is responsible for the financial services provided to me?As the AFSL license holder, Webfriends Pty Ltd is responsible for the financial services provided to you. Who do you act for when you provide financial services to me?We act for no other party. As the AFSL license holder, Webfriends Pty Ltd is responsible for the financial services provided to you. What should I know about the risk of the financial products or strategies you recommend to me?We will explain to you any significant risks of financial products and investment strategies that we recommend to you. Due to their higher price volatility, for example, strategies such as investing in small capitalisation stocks may be riskier than investing in larger companies or exchange traded funds. Selling down or hedging equity market exposure can also help avoid market losses during a market downturn, but at the risk of losing investment performance if the market turndown is only temporary and markets rebound quickly. If you are unsure of the general investment risks involved, you are free to contact us. However, we would also urge you to consult with a personal financial advisor if you are not sure whether our recommended financial products or investment strategies are suitable to your own personal needs, risk profile, investment objectives and financial situation. Payment processHow can I pay for the services provided?Webfriends Pty Ltd offers different advice services with different payment processes. For our monthly investment reports and “breaking views” email service, we operate on a subscription basis. To receive these reports you will be required to pay a subscription fee, according to the time period you agree to join for. For public speaking and/or consulting services, the fee will be negotiated directly with you depending on the extent of services required. Potential conflicts of interestDo we have any associations with financial product issuers or other parties which may have influence over the financial advice provided to me?No. Webfriends Pty Ltd is an independent financial services advisor and has no association with financial product issuers that may influence the financial advice provided to you. Do you have any other potential conflicts of interest that may influence the nature of financial advice provided to me?No. Webfriends Pty Ltd is an independent financial services advisor and has no association with financial product issuers – or other parties – that may present a potential conflict of interest. The financial products we recommend are based solely on the investment merits we feel they possess. Are there any other commissions, fees or other remuneration paid in relation to providing financial services and how are these commissions or payments calculated?No. Webfriends Pty Ltd is an independent financial services advisor and receives no commissions, fees or other remuneration paid in relation to providing financial services. To repeat: the financial products we recommend are based solely on the investment merits we feel they possess. Complaints processWho can I contact if I have a complaint about the financial advice provided to me?Webfriends Pty Ltd is a member of the Financial Ombudsman Service. If you have any complaints about the service provided to you, you should take the following steps. 1. Contact us and tell us of your complaint. PO Box 579, The Australia Securities and Investment Commission (ASIC) also has a free call info line on 1300 300 630 which you may use to make a complaint and obtain information about your rights. Record Keeping and Privacy IssuesWhat information do you maintain in my file and can I examine my file?We keep your name, address, phone and e-mail information as required to keep in contact with you. Subscribers to our investment reports will also have their credit card details held for processing as required. You can change or remove your details from our database upon request. |
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